From the application through closing, ShoutOut Social seamlessly communicates with your customers, gathering unfiltered borrower feedback and insights into customer satisfaction levels at every stage of the mortgage process.
This level of connection allows you to identify and resolve customer issues real time – ensuring the best customer experience possible. This approach drives positive reviews and more closed loans.
It’s not just about the review.
Mortgage customers today want a high-tech and a high-touch experience. Consumers expect proactive service, personalized interactions, and easy electronic access to information and communication with their lender. ShoutOut Social is designed to make that happen by communicating with the consumer and analyzing their feedback throughout the loan process. Dissatisfied customers are immediately identified and escalated to management so problems can be resolved. Happy customers are asked to share about their great experience, driving positive reviews and providing a complete communication history of satisfaction levels.
This process builds your online reputation while creating a powerful set of actionable insights that help you understand staff behavior and performance, and reward your real stars.