INTELLIGENCE IN ACTION
Volume is good, but are your margins too thin?
As a mortgage lender, top priorities include running an efficient and profitable business. You accomplish this by streamlining business processes, delivering a great customer experience, and investing in human capital.
What if you had a partner who could provide you with invaluable insight into accomplishing these priorities?
Through ShoutOut Social and cavuBI, Mortgage Peer Network enables you to gather meaningful information from and about your customers to help you deliver an unparalleled customer experience, AND deliver valuable business intelligence that can change the course of how you do business. Unlock the power in your data and your customer relationships – and close more business faster.
Give Customers a Voice
As a mortgage lender, top priorities include running an efficient and profitable business. You accomplish this by streamlining business processes, delivering a great customer experience, and investing in human capital.
Is your brand and social media hurting your business?
92%
of all consumers go online to find or review their lender’s ratings.
88%
trust online reviews written by other consumers as much as they trust recommendations from personal contacts.
86%
of consumers say a negative online review impacts their overall buying decision.
So what does this all mean? It means that your online reputation has a huge impact on your success. ShoutOut Social helps you deliver a great customer experience and build your 5 Star ratings. Your customers always stay top of mind.
By deploying ShoutOut Social, you will:
- Enhance your company’s reputation, recruiting efforts, and bottom line.
- Resolve customer issues real time. Close more loans and minimize unhappy customers who write negative reviews.
- Drive positive customer feedback.
- Measure performance and staff behavior.
Here’s How It Works:
Our feedback loop
- Communicate with customers at every stage of the mortgage origination process.
- Send consistent communications to your customers from a management level.
- Gather unfiltered feedback.
- Build your online reputation and grow your business.
Communicate – Measure – Profit
A Better Approach
APPLICATION 🙂
PROCESSING 😟
UNDERWRITING 🙂
CLOSING
COMMUNICATION
Keep your customer informed at every step of the process.
FEEDBACK
Collect unfiltered consumer feedback.
RESPOND
Negative responses are escalated to management to resolve any potential service issues. Customers who are having a good experience are prompted to share about their experience.
SHOUTOUT
Encourage and enable satisfied customers to post about their experience on social media and review sites.
From Information to Action
Turn your information into objective, targeted actions with cavuBI. cavuBI delivers your data in a clear and insightful way, empowering you to effectively measure and manage operations and production across the lending enterprise. Using our powerful mortgage performance management solution, your team will:
- Focus immediately on critical business issues and opportunities
- Analyze data faster
- Objectively measure trends
- Make objective data-driven decisions
- Work smarter than competitors
- Deliver a great customer experience
- Create happier, more satisfied and efficient employees
- Generate maximum profit
Actionable Information on Demand
cavuBI delivers a wide variety of insightful management information designed specifically for the mortgage enterprise. With cavuBi, you make better management decisions, change production velocity and improve overall organizational efficiency. cavuBI provides a wide variety of critical mortgage reporting with configurable and easy-to-use dashboards. Our approach focuses your team on what needs to be worked on now, provides valuable business insights, and helps you operate your business more intelligently.
cavuBI proactively pushes actionable information out to each sales leader, broker and team member and provides them with the information they need to perform their jobs better. cavuBI supports your production policies and pricing, and objectively measures which loan officers, branches, or TPO partners originate the most profitable production.
Testimonials
We utilized spreadsheets extensively for reporting which created data integrity problems and focused the majority of the sophisticated reporting on one person. Beyond the labor intensive process and key-person risk, we were not able to deploy critical information across the company to drive efficiency and provide performance visibility.
Mortgage Peer Network’s cavuBI management solution provided tremendous flexibility and enabled us to look at loan activity, turn times, loan touches and other related information at a very granular level. We have largely eliminated our exposure to Excel spreadsheets and continue to roll out the solution to departments internally to provide work lists, alerts, scores and other important information that make each group more efficient and allows them to focus on what is important each day. Our management team has the relevant information they need delivered to them automatically every day.
I believe cavuBI provides excellent ROI. Mortgage Peer Network has been extremely responsive, has added a number of custom enhancements for us, and has turned what were previously general intuitions into quantifiable, targeted actions.
We highly recommend Mortgage Peer Network.
Gerrin Chenault, Director of Credit Risk and Project Administration, First United Bank MortgageIt’s important to ensure our clients are happy throughout the entire home loan process, as well as, allowing us to tighten up in specific areas based on client responses. Mortgage Peer Network provides us with a great product and the opportunity to do just that.
Mortgage Peer Network allows us to communicate with customers throughout the loan process, receive real-time unfiltered customer feedback, and helps us build our brand and online reputation. We are much more visible on social media.
Thank you for helping us increase our level of service!
Amanda Herman, Corporate Marketing Director, Bank of England Mortgage